Shriram Life won the CII Award for Customer Obsession-2019

Shriram life insurance company limited (SLIC) has won the Recognition for Active Customer Engagement Award 2019 from the Confederation of Indian Industry (CII) on 11th Dec’19 at New Delhi based on the assessment outcome of the ‘CII AWARD FOR CUSTOMER OBSESSION -2019’. This is an extremely proud moment for us as we stood among the 25 most reputed companies (likes of Tata Capital, Schneider Electric, Uber and many other top companies) which have won recognitions in various categories in the CII Award for Customer Obsession – 2019 . The award has been received by our MD & CEO, Mr. Casparus Kromhout accompanied by Mr. Atul Sharma, Mrs. Madhavi Shrine and Mrs. Sailatha Kannepalli.

CII had instituted the ‘CII Award for Customer Obsession’ in 2016, to promote the culture of customer centricity in the Industry. We received this award from Mr. B. N. Satpathy, Former Senior Advisor, NITI Aayog, Sr Consultant in the office of Principal Scientific Advisor, Cabinet Secretariat – Govt. of India.

This Recognition for Active Customer Engagement is awarded to Shriram life on the basis of an in depth evaluation of the self-assessment report submitted by Shriram life to the CII followed by a rigorous two- day onsite assessment at the SLIC’s Head office, Hyderabad and Lakdikapul office by the CII Assessment team. The companies are evaluated on 7 major categories which demonstrate the focus on customer centricity and experience. This Award is a result of the SLIC’s efforts as a company in building and strengthening processes towards better customer experience.

Mumbai, December 12, 2019: Shriram Life Insurance Company has won the Recognition for Active Customer Engagement Award – 2019 based on the assessment outcome of the ‘CII AWARD FOR CUSTOMER OBSESSION-2019’. Confederation of Indian Industry (CII) had instituted the ‘CII Award for Customer Obsession’ in 2016, to promote the culture of customer centricity in the Industry.