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Grievance Redressal

Grievance Redressal

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Contact UsService TimeEscalation Matrix

The following is the escalation matrix in case there is no response to the complaint within the prescribed timelines. Request you to address your communication to the below mentioned escalation levels.

  • 1st level escalation: Mr. Srinivas R - Grievance Redressal Officer - 9 working days
  • 2nd level escalation: Mr.Petchiappan S - AVP, Customer relations (If no response received from 1st level) - 6 working days.
  • 3rd Level escalation: Mr Atul Sharma - Chief Operating Officer
  • If the customer is not satisfied with the responses received from level 1, 2 and 3rd customer can approach to insurance Ombudsman.
  • The detailed address of the Insurance Ombudsman in mentioned in the policy bond given to the customer and also available on our website www.shriramlife.com